Data and Account Deletion
You can delete your data whenever you want. There are two ways: from inside the app yourself (instant) or by email request. Both are free and you do not have to give a reason.
Option 1 — From inside the app (recommended, instant)
- Open Agent IO
- Tap the gear icon at the top right
- Go to the Profile tab
- Scroll down and tap Delete account
- Read the warning on the confirmation screen and confirm
The account is deleted immediately. Your team, minutes and tool keys on the device are removed along with the app.
Option 2 — By email
If you cannot reach the app (you lost your device, or removed the app), send your request to helpdesk@agentio.live. Write “Data deletion request” in the subject line and state:
- The email address of your account (sending from that address speeds up verification)
- Whether you want everything deleted or only a specific connection
Once we have verified your identity we delete it within 30 days at most and write to you when it is done. There is no charge.
What gets deleted
| Data | When | Note |
|---|---|---|
| Account record (email, display name) | Immediately | — |
| Team, minutes, deliverables, tool keys | Immediately | They are on your device; removed with the app |
| Server-side meeting records | Within 30 days at most | Only exist while “Run on the server” is on |
| Technical logs | Within 30 days at most | Contain no content — status code, duration, token count |
| Billing records | For the legally required period | Kept under tax law; cannot be deleted on request |
Deletion cannot be undone. Because we store no copy of your content, there is nothing for us to restore afterwards. If you want to keep your data, use Settings → Profile → My data to export it before you delete.