Support
Something wrong, or something that looks wrong? Write to us — a real person reads it.
| Topic | Address | Response |
|---|---|---|
| Technical support, bug reports | helpdesk@agentio.live | 1–2 business days |
| Privacy, data access and deletion requests | helpdesk@agentio.live | Within 30 days at most — usually a few days |
| Security vulnerability reports | helpdesk@agentio.live | First reply within 48 hours |
| General questions, partnerships | info@agentio.live | 2–3 business days |
Including these gets it solved faster: your iPhone model and iOS version, the app version (Settings → General → About), when the problem happened and on which screen, and a screenshot if you have one.
Never send us: your password, your API keys or your access tokens. We do not need them and will never ask for them.
Frequently asked
I cannot connect a tool
First make sure your account on that service has sufficient permissions — on company accounts some connections can only be approved by an administrator. The error message is shown inside the connection panel; send us that text as it appears.
My tokens ran out sooner than I expected
How fast tokens are consumed depends on the model you pick. The multipliers are written under Settings → Plan: fast models last about 4× longer, strong and expert models run out 2.5–3× sooner.
Can I get a refund?
Purchases are handled by the Apple App Store, so refund requests go to Apple: reportaproblem.apple.com.